Shipping policy
Within Australia
Free shipping on all orders over $200 for Delivery within Australia. For 'Bulky' orders (Items over a certain size and weight) we will advise you with any extra shipping costs before delivery.
Orders under $200 are subject to a flat delivery fee of $11.95
Order Processing Times
Please allow up to 8 business days for delivery. This covers the time it takes to pick and pack (up to 3 days) plus up to 5 business days for Auspost to deliver. Most orders will arrive much sooner but occasionally due to factors out of our control delivery may take a few more days. We ask for your understanding and appreciate your patience in case this happens.
Our 'Order Processing Team' do not work weekends and public holidays. All orders placed on a Friday or before a Public holiday will begin being picked on Monday morning or the day after public holiday.
Pick and Pack your order (allow up to 3 days)
From the time we start to pick your order, it can take us up to 5 days before it gets collected by Auspost.
Shipping with Auspost
We use Auspost for all deliveries. Auspost generally takes up to 6 days to deliver.
All shipments will have full tracking available. You can check your tracking to follow your order after it leaves our warehouse.
Express Shipping (Express Post)
We try our utmost to process 'express post' orders first. Please allow up to 3 days to pick and pack before shipping.
It costs $15.00 per order and it is the best way to ensure your parcel arrives as quickly as possible. If you have ordered anything bulky or heavy we may have to add an extra cost to cover it. Our team will be in touch with you to advise any extra shipping costs. Once your order is packed and ready to be shipped, generally it's next day delivery to postcodes covered by Australia Post’s Express Post Delivery Network. If your address isn’t covered, Australia Post will use the fastest possible transport links.
Do you need this order Urgently? Please allow plenty time for us to pick/pack/ship.
If you need your order for a gift, birthday present or special occasion, please allow plenty of time (at least 8 days) to allow for us to pick/pack and for any possible Auspost shipping delays. If it's a last minute order, we always try our best to process and ship but once we send we can't guarantee Auspost delivery times.
International
Estimated delivery time: 5 to 18 working days.
Bulky items (such as tapestry floor frames and framed pieces) will still be quoted on an individual basis via email. Please contact us if you have any questions.
If the price varies from the quoted price on the website, we will be in touch by email. If you would like a firm quote, please advise in the order notes.