Frequently Asked Questions | Morris & Sons Australia | Morris & Sons Australia

If you're curious about what makes Morris & Sons unique, read on for answers to  your frequently asked questions.


1. What sets Morris & Sons apart from other craft stores?

At Morris & Sons, we take pride in our heritage of over 50 years in the craft industry. We are a 100% Australian-owned and operated family business, and we offer an extensive range of premium-quality yarns, fabrics, and crafting supplies, along with expert advice and a vibrant crafting community. Our commitment to quality and customer satisfaction is what truly sets us apart. Discover what makes us unique by learning more About Us.


2. How can I stay updated on new arrivals and promotions?

Stay in the loop by subscribing to our newsletter! You'll receive regular updates on our latest products, exclusive offers, and crafting tips. Just scroll to the bottom of our website and enter your email in the subscription box.


3. Do you offer international shipping?

Yes, we do! We offer worldwide shipping to craft enthusiasts everywhere. Please refer to our Shipping Policy for more details on international shipping rates and delivery times.


4. What is your return policy?

We want you to be happy with your purchases. Please review our Refund Policy for detailed information on returns, refunds, and exchanges.


5. Are there crafting courses and classes available at Morris & Sons stores?

Yes, we regularly host crafting courses and classes for all skill levels. Every month a new class and/or course is released! Keep an eye on our Knitting and Crochet classes page for upcoming sessions.


6. How can I get in touch with your customer support team?

We're here to assist you! Visit our Contact Us page to find our contact details, including email, phone number, and physical store address. We're always ready to answer your questions and provide assistance.


7. Do you have a loyalty program or rewards system for frequent shoppers?

We highly appreciate our loyal customers. We are currently in the process of enhancing our Loyalty Rewards program, and we aim to provide you with the latest updates very soon.

8. Are gift cards available for purchase?

Absolutely! Morris & Sons gift vouchers make the perfect present for crafters. You can purchase them online or in-store, and they're redeemable for any of our products.


9. Can I find crafting inspiration on your website?

Certainly! Explore Morris & Sons latest articles for project ideas, tutorials, and patterns. We're here to ignite your creativity and help you embark on exciting crafting journeys.

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