Store Manager – Lead Our Prestigious Flagship Store

Morris and Sons, a family business with over 50 years of heritage, is seeking a dynamic and experienced retail leader to manage our flagship store. We are looking for a candidate with a deep appreciation for craft and a proven ability to build meaningful customer relationships. In this role, you’ll inspire and lead our team, strengthening community connections while driving sales performance. 

With the support of our marketing team, you’ll have the opportunity to create an immersive in-store experience that fosters customer loyalty. Your vision will directly contribute to the success and growth of our flagship location. 

Why We Will Love You: 

• You have a proven track record of meeting sales targets and leading a team to success. 
• Your passion for crafts, yarns, accessories, and patterns, along with a desire to extend your knowledge, establishes you as a knowledgeable authority in the field. 
• You excel in building authentic, long-lasting customer relationships. 
• You are skilled in hiring, training, and developing a team, fostering internal growth and promotion. 
• Your strong time management, reporting skills, and entrepreneurial spirit drive business innovation and growth. 
• You effectively resolve conflicts within your team and with customers. 
• Your passion for retail ensures high standards in store presentation and visual merchandising. 
• You’ll actively participate in marketing and promotional events, nurturing our crafting community and consistently elevating brand awareness. 

Key Responsibilities: 

The Customer: 

• Deliver high levels of customer satisfaction through excellent service across all channels. 
• Expand the store’s customer base and resolve customer concerns aligned with our customer-centric values. 

Team: 

• Hire and onboard new team members in line with our SOPs. 
• Train and develop your team through quarterly performance reviews and action plans. 
• Manage rostering and wage control through performance-based scheduling. 
• Address and resolve team conflicts effectively. 

Sales: 

• Achieve sales KPIs through training, motivating, and mentoring the team. 
• Lead biweekly morning training sessions to provide regular feedback and drive performance. 
• Propose and implement innovative ideas to grow the business both in-store and nationally. 

Administration: 

• Complete daily, weekly, and monthly administrative tasks, ensuring compliance with policies and M&S core values, including: 
• Timesheets, rosters, and banking 
• Stock level management, class preparation 
• Promotions preparation, sales, and performance reporting 
• Reporting on buying trends, customer needs, and missed opportunities 

Store Standards and Visual Merchandising: 

• Maintain store cleanliness and visual presentation to the expected standards. 
• Execute promotion setups accurately and on time. 
• Provide feedback on signage and visual merchandising effectiveness in your Weekly Sales Report. 

Stock: 

• Maintain stock standards and ensure correct pricing. 
• Execute stock takes and handle stock transfers with accuracy. 
• Regularly review top-selling items and develop action plans for weaker sellers. 

Marketing: 

• Engage in M&S social media to drive traffic to the store and website. 
• Lead in-store marketing events and promotions. 
• Develop and report on localized marketing opportunities and growth prospects to the marketing team.