Free shipping on all orders over $150 for Delivery within Australia. For 'Bulky' orders (Items over a certain size and weight) we will advise you with any extra shipping costs before delivery.
Orders Under $150 are subject to a flat delivery fee of $9.95
Order Processing Times
Please allow up to 8 days for delivery. This covers the time it takes to pick and pack (up to 3 days) plus up to 5 days for Auspost to deliver. Most will arrive much sooner but occasionally due to factors out of our control delivery may take a few more days. We ask for your understanding and appreciate your patients in case this happens.
Our 'Order Processing Team' do not work weekends and public holidays. All orders placed on a Friday or before a Public holiday will begin being picked on Monday morning or the day after public holiday.
Pick and Pack your order (allow up to 3 days)
From the time we start to pick your order, it can take us up to 3 days before it gets collected by Auspost.
Shipping with Auspost
We use Auspost for all deliveries. Auspost generally takes up to 6 days to deliver. (Please add upto 3 days to Auspost estimated shipping times for us to pick and pack your order)
All shipments will have full tracking available. You can check your tracking to follow your order after it leaves our warehouse.
Express Shipping (Express Post)
We try our utmost to process 'express post' orders first. Please allow up to 3 days to pick and pack before shipping.
It costs $15.00 per order and it is the best way to ensure your parcel arrives as quickly as possible. If you have ordered anything bulky or heavy we may have to add an extra cost to cover it. Our team will be in touch with you to advise any extra shipping costs. Once your order is packed and ready to be shipped, generally it's next day delivery to postcodes covered by Australia Post’s Express Post Delivery Network. If your address isn’t covered, Australia Post will use the fastest possible transport links.
Do you need this order Urgently? Please allow plenty time for us to pick/pack/ship.
If you need your order for a gift, birthday present or special occasion, please allow plenty of time (at least 8 days) to allow for us to pick/pack and for any possible Auspost shipping delays. If it's a last minute order, we always try our best to process and ship but once we send we can't guarantee Auspost delivery times.
Returns can only be processed when accompanied by the store docket/receipt. In the case of defective items, we will be happy to replace it or refund the purchase price. We do not refund if you simply change your mind, purchase the wrong item, or purchase too many items (please see the Office of Fair Trading website)
All international orders will be quoted for delivery charges on an individual basis before your order is shipped.
Estimated delivery time: 5 to 90 working days.(Depending on country and region-Brazil hold items in customs for up to 90 days. Most regions are 5 to 30 days)
Changes to shipping prices
Sometimes there will be discrepancies on the quoted shipping costs. This may happen if the item or items are documents and can be sent within Australia using the standard delivery service and as “documentation” internationally.
Bulky items (such as tapestry floor frames and framed pieces) will still be quoted on an individual basis via email. Please contact us if you have any questions.
If the price varies from the quoted price on the website, we will be in touch by email. If you would like a firm quote, please advise in the order notes.
Correct Address Details
Please note we can only send items to the address that was completed at checkout. Please check that your email address and the postal address is completed correctly before submitting payment. We cannot be held responsible for items lost or delayed due to an incomplete or wrong address given. If you have any issues with your addess which needs to be added, you can complete the form below(click to open) and add with your full address and any specific details. Our team will make sure the correct address details are used to post.