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Shipping & Returns

Within Australia

Order total: Shipping price:
Up to $20.00: $8.00
$20.00 – $50.00: $10.00
$50.00 – $100.00: $15.00
$100.00 upwards: $20.00

Estimated delivery time: 1 to 6 working days.

International

Order total: Shipping price:
Up to $20.00: $14.00
$20.00 – $50.00: $18.00
$50.00 – $100.00: $25.00
$100.00 upwards: Quoted

Estimated delivery time: 3 to 10 working days.

Changes to shipping prices

Sometimes there will be discrepancies on the quoted shipping costs. This may happen if the item or items are documents and can be sent within Australia using the standard delivery service and as “documentation” internationally.

Bulky items (such as tapestry floor frames and framed pieces) will still be quoted on an individual basis via email. Please contact us if you have any questions.

If the price varies from the quoted price on the website, we will be in touch by email. If you would like a firm quote, please advise in the order notes.

Returns

Returns can only be processed when accompanied by the store docket/receipt. In the case of defective items, we will be happy to replace it or refund the purchase price. We do not refund if you simply change your mind, purchase the wrong item, or purchase too many items (please see the Office of Fair Trading website for more details). In those instances we can exchange the items or supply you with a store credit note you can use whenever you choose – not including sale items. We cannot refund or exchange charts, patterns, cut fabrics and knitting needles.

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